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Returns must be in original condition (this means unworn, unwashed and undamaged with original tags & packaging).

In case this explanation didn’t make sense to you, or you just didn’t have the time to read it, here’s a breakdown of what is required of you to make a return. This credit will be valid for a year from the date of issue. You can use your credit to get a different size, colour or whatever your heart desires at Echo Couture or even gift it to a friend who is just as serious about their style as you are. A promo-code/e-voucher with the refunded amount will be generated and emailed to you for your next purchase.įor exchange requests, kindly contact us and we will guide you along once we have verified it.ĭidn’t have an Echo of Nature account when you checked out? Don’t worry, we will make one for you! Just wait for your return confirmation email for all the information about your NEW account with Echo of Nature! Make sure you utilize your e-voucher before its expiration! As soon as we receive your returned package, we’ll send you a confirmation email. Send back your item(s) with your return form filled up and include it all in your package (customer to bear the cost of courier/mailing, Echo shall not be liable to any lost non-registered mails). If you wear it, go on a bender, and destroy it - we will be able to tell, and we will not take it back.Ī return form will be emailed to you after approval.

Kindly contact our friendly customer care support with photographs of the items you would like to exchange, for our approvals.

In such cases, we will not be liable for any losses, as ample notification lead time would have been given.Įcho of Nature will accept your request of return/exchange as long as you got your item 7days ago or less (we will take the date your item(s) is/are delivered to you), with the tag intact, still holds the original invoice/receipt of purchase and it’s in the same condition you got it in. Undeliverable international orders sent via courier may be destroyed at the destination country after failed delivery attempts and if customers do not contact the courier to arrange for redelivery. We will not be liable for incorrect or incomplete address provided by the customers and order may be subjected to top-up for re-delivery. Customers will bear the reshipping cost for us to resend the order to you. Customers will need to contact SimplyPost on a failed 2nddelivery. A Reschedule is available for a second attempt. In such cases, SimplyPost will contact you with regards to the redelivery. Orders may be undeliverable and returned to us due to any of the following reason(s):Īn incorrect or incomplete mailing address has been provided After which, the time taken for your order to reach you will be dependent on the shipping method is chosen. Your order will be packed and dispatched to the delivery service provider within 1-2 working days. We strive to dispatch your order as soon as we can.